Company Overview:

UniverCell Canada is a leading provider of mobile phone sales and repair services. We are committed to delivering exceptional customer service by offering expert repairs and high-quality mobile devices. We are seeking a skilled and customer-focused Mobile Technician to join our dynamic team.

Location: UniverCell Mississauga | 6974 Financial Drive, Mississauga, Ontario, L5N 8J4

Job Description:

As a Mobile Technician at UniverCell Canada, you will be responsible for diagnosing, repairing, and maintaining various mobile devices, including smartphones and tablets. You will provide high-quality technical support to customers, ensuring their devices are restored to optimal functionality. This role requires strong technical knowledge, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Diagnose and troubleshoot hardware and software issues on various mobile devices.
• Perform repairs on smartphones and tablets, including screen replacements, battery swaps, and component repairs.
• Ensure timely and accurate completion of repairs to meet customer expectations.
• Maintain up-to-date knowledge of mobile technology trends and repair techniques.
• Provide excellent customer service by clearly explaining repair processes, timelines, and costs to customers.
• Test repaired devices to ensure functionality and quality before returning them to customers.
• Maintain a clean and organized workspace, adhering to safety standards and procedures.
• Manage inventory of parts and tools required for repairs.
• Collaborate with the sales team to advise customers on repair options and device maintenance.
• Up-sell accessories and maintain inventory.

Qualifications:

• High school diploma or equivalent; technical certification in mobile repair is a plus.
• Proven experience as a mobile technician or in a similar role.
• In-depth knowledge of mobile device hardware, software, and troubleshooting techniques.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills for dealing with customers.
• Ability to work efficiently under pressure and manage multiple repairs simultaneously.
• Familiarity with repair tools and equipment.

Why Join Us?

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A supportive team environment.
• Access to the latest mobile technologies and tools.